Privacy Policy

The data controller for this website is Chicken Box Luton, a food business operating in Luton, United Kingdom.

Contact:
Email: info@chickenboxluton.co.uk
Phone: +44 7547 748022
Website: chickenboxluton.co.uk

Information You Provide to Us

When you contact us through our contact form, email, or phone, we may collect your name, email address, phone number, and the content of your message. This information is used solely to respond to your enquiry.

Information Collected Automatically

When you browse our website, our servers and third-party tools may automatically collect certain technical data, including:

• Your IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• The website that referred you to us
• Device type (desktop, mobile, tablet)

This data helps us understand how visitors use our website so we can improve it.

Cookies are small text files placed on your device when you visit a website. We use cookies in the following ways:

• Functional Cookies — Required for the website to operate correctly, such as remembering your session or preferences.
• Analytics Cookies — Used through services like Google Analytics to track how visitors interact with the site. This data is aggregated and does not personally identify you.
• Marketing Cookies — May be used by third-party services to serve relevant content or ads based on your browsing behaviour.

We use the information we collect for the following purposes:

• To respond to your enquiries, messages, or catering orders
• To improve the performance and content of our website
• To analyse visitor behaviour and traffic patterns
• To comply with legal obligations under UK law
• To protect the security and integrity of our website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our website may use the following third-party services which have their own privacy policies:

• Google Analytics — Collects anonymised data about website traffic and user behaviour. See Google's Privacy Policy.
• Web3Forms — Processes contact form submissions and delivers them to our email inbox. See Web3Forms Privacy Policy.
• WordPress — Our website is powered by WordPress which may set functional cookies. See Automattic's Privacy Policy.

We ensure that any third-party services we use meet adequate data protection standards.

We retain personal information only for as long as necessary to fulfil the purpose it was collected for:

• Contact form messages and email enquiries — retained for up to 12 months then deleted
• Analytics data — retained according to Google Analytics' default retention settings
• Cookie data — expires as per individual cookie settings (typically 30 days to 2 years)

As a UK resident, you have the following rights regarding your personal data:

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information through our website, please contact us immediately at info@chickenboxluton.co.uk and we will delete it promptly.

Our website may contain links to third-party websites, delivery platforms, or social media pages. We are not responsible for the privacy practices of those sites and recommend you review their individual privacy policies before sharing any personal information with them.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to check back periodically.